OneOffice is not an end state. It needs care and cultivation to continuously respond to shifting markets and changing customer needs. At its core, OneOffice is about making customer, employee, and partner experiences the heart of the strategy. Human connections generate satisfaction and loyalty, and by aligning goals and experiences across stakeholders, you will collectively contribute to the organization’s purpose and create positive impacts for business growth and success.
But you can't focus on an exemplary customer experience if your employees are not embedded into the same experience and empowered to drive creative solutions to respond to customer needs. According to MIT Center for Information Systems Research, companies that score in the top 25% of employee experience achieve: Double the customer satisfaction and 2x the innovation in terms of percent of revenues from new products and services, ultimately, 25% greater profitability.4
OneOffice occurs when the organization's infrastructure, people, processes, and intelligence mature into one integrated system, leveraging the skills of the OneOffice organization to drive value with efficiency, fluidity, and speed.